Reactive calls are managed by the customer service centre of MTS. The company also manages specialist sub-contractors and its directly employed technicians carrying out mechanical, electrical and building-fabric maintenance at the New Look stores.
The key account manager is Chris Murray, who is supported by a team of customer-services operators and administrators.
Neil Painter, maintenance-services manager for New Look, ‘We were impressed with Mowlem’s investment in technology, which will allow us access to Job Tracker via hand-held PDAs so we can actively monitor jobs, as well as their management-information systems and 24-hour helpdesk.’
