Three senior engineers have been give full project responsibilities, the team of commissioning engineers has been expanded, and multi-level maintenance contracts have been introduced. A new small-works department is dedicated to ensuring that existing lighting-control schemes are updated quickly in response to building churns and changes.
Each new project will be allocated to a senior engineer to oversee production, supply logistics and final commissioning.
After installation, Simmtronic offers users of is SPECS3 systems a standard maintenance agreement with bi-annual visits and a 48-hour call-out response. A more comprehensive service is also offered, and contracts can be specially tailored.
The small-works department has the role of updating lighting-control schemes quickly. Prompt response to such after-sales requirements has been identified as an important factor in high customer-satisfaction ratings.
